MY INSTANT WEBSITE MY INSTANT WEBSITE (INCLUDING INSTANT-PAY)

 

REFUNDS POLICY AND COMPLAINTS PROCEDURE :

Please find below our refunds policy and complaints procedure, as appropriate, which shall be deemed to be incorporated into the company's terms and conditions. We are MIW Global Limited and our trading address is 37th Floor, 1 Canada Square, Canary Wharf, London E14 5AA, United Kingdom  ("We", “Us” “Our” and also "MIW")          

Refund Policy

Items Faulty during Initial Use


Refunds are entirely at the discretion of MIW Global Limited. You have 28 calendar days from the date of the "Initial Contract Term" as defined in clauses 1.10 and 6 of the General Terms and Conditions (http://myinstantwebsite.co.uk/page-returns.htm) to inform us of grounds for your refund request.
We will only consider Refunds where

  • The MIW website (including all business tools) we provided you with does not meet the criteria as offered on our websites www.miwglobal.com and instant-pay.co.uk
  • The MIW website (including all business tools) was deemed to be defective
  • Billing errors were made by Us

How to Apply for a Refund

In Writing:

Refunds Department
MIW Global Limited
37th Floor
1 Canada Square
Canary Wharf
London E14 5AA
United Kingdom 

By Telephone:  +44[0]8707 606 175

By Email:
admin@miwglobal.com

Complaints Procedure – Software and Services

Our aim at My Instant Website Limited, is to always provide a high quality service for all our customers but we recognise that things occasionally may go wrong

We take all complaints we receive seriously and aim to resolve all our customers’ problems promptly (within the terms of current regulations and product /service availability).

We recommend that the sooner you bring any concerns to our attention the sooner your problem can be addressed and resolved.

We will always endeavour to comply fully with the terms and conditions of any contractual agreement we have undertaken and we appreciate and value all our customers.

On receipt of your complaint (whether received by telephone, letter or email) the matters raised will be investigated by our Customer

Services Department and allocated to the most appropriate department to address the issues.

The complaints handling procedure

Our Customer Services Department is available to take your enquiries by:

In Writing:

Customer Services Department - Complaints
MIW Global Limited
37th Floor
1 Canada Square
Canary Wharf
London E14 5AA
United Kingdom 

By Telephone:  +44[0]8707 606 175

By Email:
admin@miwglobal.com

We feel that keeping our customers informed is vital and have in place a monitoring system to check progress.
Action we will take:

  • Acknowledge your complaint promptly.
  • Carry out a thorough investigation into the matters you have raised and instigate action.
  • Ensure that all correspondence is in clear English.
  • Maintain contact until completion of our contractual agreement.
  • We aim to resolve all issues (as per our terms and conditions) at the earliest opportunity.

We may ask you to provide a full set of documentary evidence of your complaint including any material relevant to the subject of the complaint. Where appropriate we may seeks copies of any professional reports or other evidence provided by experts.

Nothing contained within this returns policy and customer complaints document shall affect your statutory rights.